Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a 30-day return and refund policy for your peace of mind.

1. Eligibility for Returns

• You have 30 calendar days from the date you receive your order to request a return.

• To be eligible, the item must be:

  • Unused and in the same condition you received it

  • In its original packaging (where applicable)

  • Accompanied by proof of purchase (order number, receipt, or confirmation email)

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Intimate or sanitary products (e.g., underwear, swimwear, pierced jewellery)

• Personal care and beauty products (if opened)

• Gift cards or downloadable software products

• Items marked as final sale

3. How to Start a Return

To initiate a return, please contact our customer support team at:
📧 selvoshop@gmail.com

When emailing us, please include:

• Your order number

• The item(s) you wish to return

• Reason for the return

We’ll provide you with return instructions, including the return address.

4. Return Shipping

• If the item is faulty, damaged, or incorrect, we will cover the return shipping costs.

• If you are returning for any other reason (e.g., change of mind, wrong size, unwanted gift), you will be responsible for the return shipping cost.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

• Shipping costs (if paid at checkout) are non-refundable unless the item was faulty or incorrect.

6. Exchanges

If you need to exchange an item for a different size, colour, or replacement, please contact us at selvoshop@gmail.com. Exchanges are subject to stock availability.

7. Late or Missing Refunds

• If you haven’t received your refund after 10 business days, please check with your bank or card provider first.

• If you still haven’t received it, contact us at selvoshop@gmail.com and we’ll be happy to help.

8. Your Consumer Rights

Nothing in this policy affects your legal rights under UK law. As a consumer in the UK, you are entitled to a 14-day cooling-off period for most online purchases, starting the day after you receive your goods. Our 30-day return policy extends and enhances those rights for your convenience.

Contact Us

If you have any questions about our Returns & Refund Policy, please reach out to us at:
📧 selvoshop@gmail.com